Customer engagement agents

Healthcare Hospital Customer

Books and reschedules appointments, explains how to prepare for a visit, points people to the right department, and follows up after discharge.

Healthcare Test Patient Recommendation

Points patients to the right service or test from your approved clinical content, passing anything needing judgment to a clinician.

Healthcare Lab Test

Explains what a test involves, how to prepare, where to go and when results are ready, so the lab is not interrupted.

Healthcare Mental Wellness

A steady first point of contact for wellbeing services. Your clinical team sets the escalation rules.

Healthcare Dentist Customer

Books appointments, chases recalls, and answers treatment, aftercare and cost questions, so the practice keeps replying while everyone is chairside.

Government State

One place for citizens to ask about permits, land and property records, education, jobs or public safety, routed to the owning department.

Government Municipality Citizen

Takes the calls that fill a city switchboard: water connections, bill payments, property tax, birth and death certificates, and complaint tracking.

Utilities Electric Customer

Covers outage alerts and restoration times, bills and autopay, moving service in or out, and unexplained spikes in usage.

Utilities Water

Connections and account changes, bills and payments, supply interruptions, and water quality reports that reach an operator with the details captured.

Utilities Rural

Built for operators serving scattered rural communities across electricity, water, waste and connectivity, where phone or text is the only practical channel.

Oil and Gas Distributor

Order and delivery status, product specifications, and account questions for distributors and trade customers.

Mining Customer

Product and supply questions, order and dispatch status, and a clean handoff to an operations or commercial specialist when one is needed.

Solar Customer

Walks customers through system sizing, permits, installation dates, battery options and what happens once the panels are on.

Retail Banking Customer

Balances and transactions, payments, card and account servicing, and product questions, with a banker brought in when judgment is needed.

Banking Credit Card Customer

Balances and statements, payments and disputes, limits, rewards and travel notices, at card servicing volume.

Financial Services NBFC Customer

Non-bank lending: eligibility, application status, repayment schedules and day-to-day account servicing.

Financial Services Housing Finance

Walks applicants through affordability, paperwork, application status and repayment questions for home lending.

Financial Services Investment

Explains investment products and fund or market information from approved sources, and routes anything advice-led to a person.

General Insurance Customer

Cover questions, quotes, renewals, endorsements, and the first notification of a claim, handled at servicing volume.

Life Insurance Customer

Cover and benefit questions, premiums and payments, nomination changes, and starting a claim, across every channel.

Home Insurance Customer

Cover questions, quotes and renewals, plus claim intake captured in enough detail that assessment can start sooner.

Health Insurance Customer

Explains cover, networks and benefits, handles pre-authorization and claim status, and routes anything needing assessment to a person.

Manufacturing Customer

Product and specification questions, order and delivery status, warranty and aftercare for customers and distributors.

Retail Generic

Answers shopper questions about products, delivery, payment and returns on your storefront, at any hour.

Retail Fashion

Helps shoppers browse men's, women's and kids' ranges, and answers delivery, payment, and returns or exchange questions.

Shopify

Works from your Shopify catalog to answer shopper questions, suggest products, track orders and hand on anything it cannot answer.

BigCommerce

Answers shopper questions on a BigCommerce store, from placing an order to delivery, payments and returns.

Odoo

Lets shoppers check stock and sizes and track, cancel or return orders, and gives staff shipment and supplier details from Odoo.