Routine inquiries at every counter
Questions about programs, services and applications arrive by phone, email and in person, and most have a published answer that still takes staff time to give.
The business problem
Modernizing public services through intelligent AI agents
State agencies, counties and cities answer the same questions every day: how to apply, what a program requires, where an application stands. Each one reaches a person, and each one takes time away from the casework and service delivery that only staff can do.
Inside the agency the pattern repeats. Employees search for policies, procedures and regulations spread across documents and systems, and routine requests move between teams by email and paper form.
Averroes agents take on that routine load, answering from your published content and moving standard requests forward, so employees spend their time where judgment is needed.
Applications that stall on requirements
Residents and businesses start permit and license applications without knowing what is required, which creates rework, repeat contact and delay.
Knowledge that is hard to reach
Policies, procedures and regulations live across documents and systems, so finding the current answer depends on knowing who to ask.
Key AI agent use cases
Where agents fit in state and local government
Each use case below is one the Hub can demonstrate and deliver through a focused proof of value, configured to your programs, content and systems, and available across secure web, voice, Microsoft Teams, Slack, WhatsApp, SMS and mobile.
Constituent Services
Provide assistance at any hour with government programs, public services, applications and frequently asked questions, answered from your published service content. Anything that needs an officer is handed on with the detail already captured.
- Who it supports: Residents, local businesses, contact center and counter staff
- Workflows it covers: Program and service inquiries, eligibility guidance, help with applications, frequently asked questions, hand-off to the owning department
- Systems and data it works with: Published service content, departmental case systems via API and native connectors, AWS Contact Center for voice, CRM records in Salesforce or Microsoft Dynamics
- Expected outcome: Constituents get answers at any hour, and staff receive only the inquiries that need a person.
Permits & Licensing
Guide residents and businesses through application requirements, submission procedures and status inquiries, so applications arrive complete and staff are not answering the same status question again and again.
- Who it supports: Residents, contractors and business owners, permitting and licensing staff
- Workflows it covers: Requirement and document checklists, submission procedure guidance, fee information, application status inquiries
- Systems and data it works with: Permitting and licensing systems via API, published requirement and fee schedules, IBM FileNet document repositories
- Expected outcome: Fewer incomplete submissions and fewer status calls, with staff time going to review rather than explanation.
Knowledge Management
Give government employees faster access to policies, procedures, regulations and institutional knowledge, with every answer grounded in your own documents and returned with its source.
- Who it supports: Agency employees, supervisors, new starters and contact center staff
- Workflows it covers: Policy and procedure lookup, regulation and guidance search, onboarding questions, consistent responses to constituents
- Systems and data it works with: Policy libraries and document repositories, IBM FileNet, intranet content, Microsoft Teams and Slack for working access
- Expected outcome: Employees find the current answer quickly rather than searching or waiting for a colleague.
Administrative Automation
Streamline routine requests, document processing, internal workflows and service coordination by connecting agents to the systems your agency already runs.
- Who it supports: Administrative teams, service coordinators and back-office staff
- Workflows it covers: Routine internal requests, document intake and routing, status updates across teams, scheduling and service coordination
- Systems and data it works with: ServiceNow and IT Help Desk, IBM FileNet, Salesforce, Microsoft Dynamics, departmental systems via API and native connectors
- Expected outcome: Routine requests move forward without rekeying, and coordinators spend less time chasing status.
Systems and data
Wired into what you already run
Agents connect to the case, permitting and document systems your agency already operates, through API and native connectors, and answer from your published content rather than the open internet.
Departmental case and record systems
Permitting and licensing systems
Published program and service content
Policy and procedure libraries
ServiceNow
IT Help Desk
IBM FileNet
Salesforce
Microsoft Dynamics
AWS Contact Center
Business outcomes
What you should expect
Value is proven on one real workflow before it is extended. These are the outcomes a State & Local Government deployment is measured on.
Faster constituent response times
Routine questions are answered immediately on every channel, instead of waiting in a phone queue or an inbox.
Reduced administrative workload
Standard requests and document handling move forward without rekeying, so staff time goes to the work that needs them.
Improved information accessibility
Residents and employees reach the current policy, requirement or procedure in one place, grounded in your own sources.
More efficient public-service delivery
Routine requests are handled on governed agents: your data is never used to train models, access is role-based, and every action is logged.
Common questions
State & Local Government, answered
Which agents does State & Local Government include?
Three agents in the catalog: Government State for state citizen services, Government Municipality Citizen for city and county services, and Government Economic Development for policy and economic development teams. The use cases above build on them or are configured to your own content and systems during a proof of value.
Are these use cases already deployed?
They describe what the Hub can demonstrate and deliver. Constituent services and permit guidance build on agents already in the catalog. Knowledge management and administrative automation are configured to your own content and systems during a proof of value, and nothing is presented as live until it has been proven on your workflow.
Does an agent replace public-sector employees?
No. Agents take on routine inquiries and requests so employees can focus on casework, decisions and the constituents who need a person. Anything that needs judgment is escalated with the detail already captured.
How does the agent avoid giving out incorrect information?
It answers only from your published program, service and policy content, using retrieval-augmented generation, and returns the source with the answer. Questions outside that approved content are escalated rather than guessed at.
How does an agency start?
With a focused proof of value on one real service workflow, such as program inquiries or permit status, using real data and measured on outcomes the agency already reports, before any platform commitment.
Explore
Browse the State & Local Government agents
Start with the agents already in the catalog, each with the channels it runs on and the workflows it is pre-configured for.
State citizen services agent
Permits, land records, education, employment and public safety inquiries.
Municipality agent
Water connections, billing, property tax, certificates and complaint tracking.
Economic development agent
Policy context, option comparison and scenario analysis from your department's own evidence.
Agent catalog
All 53 agents across the seven sectors Averroes serves.
Get started
See how Averroes supports your State & Local Government team
Start with a focused proof of value on one real workflow. No platform commitment until the outcome is demonstrated.