Information out of reach at the machine
Documentation, maintenance history and procedures sit in systems that are hard to use from the floor or from site, so work stops while someone is called or a document is found.
The business problem
Where the capacity goes
Downtime is measured in minutes and costs are measured in shifts, yet a great deal of maintenance and field service time goes on finding information rather than doing the work. Machinery documentation, fault history and work order context sit in systems that are awkward to reach from the floor or from site.
On the commercial side, customers and distributors chase specifications, order status, delivery dates and warranty questions through the same team that is trying to win business. The questions are predictable and almost all of them have a definitive answer in a system already.
Averroes puts both within reach. Agents surface asset and procedure information at the point of work, and handle the commercial inquiry traffic across the channels customers already use, inside the access controls you already operate.
Commercial capacity spent on routine questions
Specification, order status, delivery and warranty inquiries are high volume and predictable, but they interrupt the people responsible for the relationship.
Procedure drift
When the current procedure is hard to reach, work gets done from memory. That is how rework, warranty exposure and inconsistency between sites begin.
The agents
Agents built for Manufacturing
Each agent is pre-configured for the workflows below and available across secure web, voice, Microsoft Teams, Slack, WhatsApp, SMS and mobile. Nothing is built from zero, though voice, WhatsApp and SMS need some setup on your side.
Manufacturing Field Services
An engineer standing at a machine without its history or procedure either guesses or waits. This agent puts machinery documentation, maintenance history, work orders and procedure steps in their hands at the point of work.
- Who it supports: Field service engineers, factory floor managers and maintenance planners
- Workflows it covers: Machinery documentation lookup, maintenance and fault history, work order context and updates, procedure and parts guidance
- Systems and data it works with: IBM Maximo asset and work order records, IBM FileNet procedure repositories, internal training material, mobile and Microsoft Teams access
- Expected outcome: Fewer jobs stall waiting for information, and work is done against current procedure rather than remembered practice.
Manufacturing Customer
Customers and distributors chase specifications, orders and warranty questions through the same commercial team that is trying to sell. This agent handles that traffic: product and specification questions, order and delivery status, warranty and aftercare.
- Who it supports: Manufacturing customers, distributors and commercial teams
- Workflows it covers: Product and specification inquiries, order placement and delivery status, warranty registration and claims, aftercare and parts
- Systems and data it works with: Order management and ERP records via API and native connectors, product and specification libraries, Salesforce or Microsoft Dynamics
- Expected outcome: Commercial teams get their time back for the accounts that need it, and customers get order and specification answers without waiting.
Systems and data
Wired into what you already run
Agents connect to the asset, work order and order management systems you already run, through API and native connectors, so the floor and the commercial team work from the same current record.
IBM Maximo
IBM FileNet
Order management and ERP records
Product and specification libraries
Salesforce
Microsoft Dynamics
ServiceNow
IT Help Desk
Internal training and procedure material
Business value
What you should expect
Value is proven on one real workflow before it is extended. These are the outcomes a Manufacturing deployment is measured on.
Less downtime spent searching
Documentation, history and procedures are reachable at the machine, so fewer jobs stall waiting for information.
Work done to current procedure
Engineers work from the approved procedure rather than memory, which reduces rework and inconsistency between sites.
Commercial time returned to selling
Routine specification, order and warranty questions are handled without interrupting the commercial team.
Your data stays yours
It is never used to train models, access is role-based, and every action is logged.
Common questions
Manufacturing, answered
What can an AI agent do in a manufacturing business?
On the operations side it gives engineers and floor managers machinery documentation, maintenance and fault history, work order context and procedure steps at the point of work. On the commercial side it handles product and specification questions, order and delivery status, and warranty and aftercare for customers and distributors.
How do engineers reach it on the floor or on site?
Through the channels they already use, including mobile, Microsoft Teams, voice and SMS, so nobody has to learn a new tool to get an answer at the machine.
Which systems does it connect to?
The ones you already run, through API and native connectors. Typically IBM Maximo for asset and work order data, IBM FileNet for procedure documents, your order management or ERP records, and CRM records in Salesforce or Microsoft Dynamics.
Where do its answers come from?
Your own approved documentation and records, using retrieval-augmented generation, with the source returned alongside the answer so an engineer can verify it before acting.
How does a deployment start?
With a focused proof of value on one real workflow, such as work order lookups on a single line or warranty inquiry handling, measured on outcomes you already track.
Explore
Browse the Manufacturing agents
Every agent above has its own page in the catalog, with the channels it runs on and the workflows it is pre-configured for.
Manufacturing agents
Field service and customer agents for manufacturers and distributors.
Workflow automation
The enterprise systems agents connect to, including IBM Maximo and IBM FileNet.
Agent catalog
All 53 agents across the seven sectors Averroes serves.
Knowledge assistants
Grounded, cited answers drawn from your own documentation.
Get started
See how Averroes supports your Manufacturing team
Start with a focused proof of value on one real workflow. No platform commitment until the outcome is demonstrated.