Customers expect instant, personalized answers
Shoppers want to know where an order is, whether an item suits them and how a return works, and they expect the answer now, on the channel they are already using.
The business problem
AI agents built for how retail actually runs
Retail and e-commerce teams face constant pressure: customers expect instant, personalized answers; inventory has to stay accurate across every channel; and support volume spikes without warning.
Averroes AI Agent Hub deploys agents that plug directly into the commerce platforms you already run, so your team gets more capacity without ripping out your stack.
Inventory has to be right on every channel
Stock is spread across stores, warehouses and storefronts, and a wrong availability answer costs a sale or creates an order that cannot be fulfilled.
Support volume spikes without warning
Promotions, peak season and delivery delays multiply the same questions in hours, and staffing for the peak leaves the team overstaffed for the rest of the year.
Where agents fit today
Agents built for Retail & E-Commerce
Each use case below can be demonstrated on the Hub and delivered through a focused proof of value against your own catalog, orders and policies, across secure web, voice, Microsoft Teams, Slack, WhatsApp, SMS and mobile.
Customer Support & Self-Service
Handle order status, returns, exchanges and product questions at any volume, with a clean hand-off to a human agent when a conversation needs judgment.
- Who it supports: Shoppers, customer service and contact center teams
- Workflows it covers: Order status and tracking, returns and exchanges, product and policy questions, hand-off to a person
- Systems and data it works with: Orders and customer records in Shopify, BigCommerce, Odoo or Wix, returns and policy content, AWS Contact Center, CRM records in Salesforce or Microsoft Dynamics
- Expected outcome: Routine contacts are resolved at any hour, and your team takes the conversations that need judgment.
Personalized Shopping
Agents that understand your product catalog and customer history to guide discovery, answer comparison questions and recommend the right item, not a generic chatbot script.
- Who it supports: Online shoppers, store associates and e-commerce teams
- Workflows it covers: Product discovery, comparison questions, recommendations based on catalog and purchase history, availability questions
- Systems and data it works with: Product catalog and customer history on your commerce platform, CRM records via API and native connectors
- Expected outcome: Shoppers find the right item sooner, with answers drawn from your own catalog.
Inventory & Order Management
Agents that check stock across locations and channels, flag discrepancies and keep order status current without manual lookups.
- Who it supports: Store associates, fulfillment and operations teams
- Workflows it covers: Stock checks across locations and channels, discrepancy flags, order status updates, fulfillment inquiries
- Systems and data it works with: Inventory and order data in Shopify, BigCommerce, Odoo or Wix, ERP records via API and native connectors
- Expected outcome: Teams see the current stock and order position without manual lookups.
Returns & Post-Purchase
Automate return eligibility checks, generate labels and route exceptions to a specialist, reducing the manual load on support teams during peak season.
- Who it supports: Shoppers, returns and customer service specialists
- Workflows it covers: Eligibility checks against your returns policy, return label generation, exchanges, routing exceptions to a specialist
- Systems and data it works with: Order history and returns policy on your commerce platform, label and carrier services via API
- Expected outcome: Peak-season returns are handled at volume, and only the exceptions reach a specialist.
Systems and data
Built on the platforms you already run
Averroes AI Agent Hub integrates natively with Shopify, BigCommerce, Odoo and Wix, so this is not a custom build from zero. If your storefront runs on one of these platforms, your agents can be configured against your existing catalog, orders and customer data from day one.
Shopify
BigCommerce
Odoo
Wix
Product catalog
Orders and fulfillment data
Customer history
Returns and policy content
Salesforce
Microsoft Dynamics
AWS Contact Center
Trust
Governed, even in a fast-moving channel
Retail moves fast, but customer trust doesn't get a pass on that. Every agent interaction is governed, grounded and auditable.
Governed
Access and data handling follow your existing controls, with customer personal data treated accordingly.
Grounded
Answers trace back to your actual product and policy data, not generic training knowledge.
Auditable
Every interaction is logged for quality review and compliance evidence.
A person when it matters
When a conversation needs judgment, it passes to your team with the order and context already captured.
Common questions
Retail & E-Commerce, answered
Which commerce platforms do the agents work with?
Averroes AI Agent Hub integrates natively with Shopify, BigCommerce, Odoo and Wix. If your storefront runs on one of these platforms, agents are configured against your existing catalog, orders and customer data rather than built from zero, and they can also reach CRM and contact center systems such as Salesforce, Microsoft Dynamics and AWS Contact Center.
Is this a generic chatbot?
No. Answers trace back to your actual product, order and policy data rather than generic training knowledge, and a conversation that needs judgment is handed to a person with the context already captured.
How is customer data handled?
Access and data handling follow your existing controls, with customer personal data treated accordingly. Every interaction is logged for quality review and compliance evidence.
Does an agent replace our support team?
No. Agents take the routine order, returns and product questions, including the spikes that arrive without warning, so your team has capacity for the customers and exceptions that need a person.
Where should a retailer start?
With one workflow, such as returns handling, order support or product questions, and a focused proof of value against real customer traffic before any platform commitment.
Explore
Browse the Retail & E-Commerce agents
Each agent has its own page in the catalog, with the channels it runs on and the workflows it is pre-configured for.
Shopify agent
Product questions, guided discovery and order tracking from your Shopify catalog.
Odoo commerce agent
Stock and size checks, order tracking, cancellations and returns, plus supplier details for staff.
BigCommerce agent
Ordering, delivery, payment and returns questions on a BigCommerce store.
Agent catalog
All 53 agents across the seven sectors Averroes serves.
Get started
Discover. Prove. Deploy. Scale.
Start with one workflow, such as returns handling, order support or product questions, and run a focused proof of value against real customer traffic before any platform commitment.