Industries
Health systems lose enormous clinical capacity to administrative work: booking and rebooking, chasing records, answering the same access questions, and keeping coordination moving between departments. Averroes AI agents absorb that routine load so clinicians, nurses and access teams spend their time on patients.
The business problem
Patient demand is rising faster than clinical staffing. The gap is rarely filled by hiring alone, so it is absorbed by the people already in post, who spend a growing share of each shift on scheduling, documentation retrieval, referral chasing and repeat inquiries that never needed a clinician in the first place.
At the same time, the information a care team needs is spread across scheduling, records, laboratory and billing systems. Every hand-off that requires someone to log into another system, rekey a detail or wait for a callback adds delay to care and cost to the organization.
Averroes places pre-trained agents alongside those teams. Each agent is already fluent in provider vocabulary and workflows, answers from your own approved sources, and operates inside the access controls your organization already runs.
Appointment booking, rescheduling, preparation instructions and pre-visit questions arrive continuously across phone, web and messaging. Handled manually, they consume front-desk and call center capacity and leave patients waiting on hold.
Clinicians and nurses lose time moving between scheduling, records, laboratory and internal policy systems to assemble a single answer, often repeating the search for each patient.
Referrals, shift hand-overs, diagnostics follow-up and discharge instructions depend on timely, accurate hand-offs. When they stall, patients wait and avoidable follow-up work is created downstream.
The agents
Each agent is pre-configured for the workflows below and available across secure web, voice, Microsoft Teams, Slack, WhatsApp, SMS and mobile. Nothing is built from zero, though voice, WhatsApp and SMS need some setup on your side.
Clinicians lose time between appointments assembling information from separate systems. This agent gives them one place to ask for the record, result or protocol they need, and returns every answer from your own approved sources with the citation attached, so it can be verified rather than trusted blindly.
Ward coordination depends on hand-offs that are accurate and on time, and too much of a shift goes on finding the information those hand-offs need. This agent supports the shift rather than a single task: hand-over summaries, unit coordination, coverage questions, and training and compliance material without leaving the floor.
Access inquiries arrive continuously across phone, web and messaging, and handled manually they consume front-desk capacity and leave patients on hold. This agent handles appointment booking and rescheduling, department and specialty guidance, preparation instructions and post-discharge follow-up, and hands over to a person the moment a question needs clinical judgment.
Patients often do not know which service or test their symptoms point to, and that uncertainty turns into misrouted appointments and repeat contact. This agent guides patients toward the right service and the right next step from your approved clinical content, captures the detail a care team needs, and escalates to a person whenever the question calls for clinical judgment.
Most calls into a laboratory are not about the science, they are about logistics, and every one of them interrupts the team running the tests. This agent handles the inquiries that surround a test: what a panel involves, how to prepare, where and when to attend, and what happens once a result is ready.
People seeking wellbeing support often stop at the first unanswered question, and services are hardest to reach outside office hours. This agent provides a consistent first point of contact for what is available, how to access it and what to expect, working strictly from your approved content and escalating to a person under the rules your clinical team sets.
Dental practices lose appointments to unanswered calls and lapsed recalls, because the people who would answer are chairside. This agent handles patient-facing inquiries: booking and recalls, treatment and aftercare questions, costs and practice information.
Practice administration is a long tail of small, repetitive tasks that fills a day without ever being the job. This agent carries the routine back office: diary management, recall lists, records requests and supplier or scheduling coordination.
A surgeon's preparation time is the most expensive time in the practice, and much of it goes on retrieving context that already exists. This agent supports the clinician at the chair with treatment planning context, case history and protocol lookups drawn from the practice's own approved sources.
Associates and visiting clinicians work across practices and cannot carry every local protocol in their head, so they interrupt the wider team to ask. This agent gives them a direct route to practice protocols, scheduling and case detail.
Case work moves between practice and laboratory, and most delay comes from chasing status rather than from the work itself. This agent coordinates dental laboratory cases: status, specification queries, turnaround and dispatch, keeping both sides working from the same record.
Systems and data
Agents reach into the systems a provider already runs, through API and native connectors, so records are read and updated in place and nobody rekeys anything. Nothing is migrated and no parallel record is created.
Business value
Value is proven on one real workflow before it is extended. These are the outcomes a Healthcare & Life Sciences deployment is measured on.
Routine inquiry and coordination work is absorbed by agents, so clinical and front-desk teams spend more of each shift on patients.
Responses are grounded in your own approved sources and returned with the citation, so accuracy is verifiable rather than assumed.
Patients reach a consistent, correct answer across secure web, voice, Microsoft Teams, Slack, WhatsApp, SMS and mobile, at any hour.
It is never used to train models, access is role-based, and every action is logged.
Common questions
It handles the routine work that surrounds care rather than the care itself: booking and rescheduling appointments, answering preparation and access questions, retrieving records and results for clinicians, supporting shift hand-over, and following up after discharge. Clinical judgment stays with your clinicians, and the agent hands over to a person whenever a question calls for it.
From your own approved sources. Averroes agents use retrieval-augmented generation against your published clinical content, policies and records, and return the citation with the answer so any response can be traced back and checked.
Agents connect through API and native connectors to the systems you already run, including existing EHR, laboratory and scheduling systems, and enterprise platforms such as Salesforce, Microsoft Dynamics, ServiceNow, IBM Maximo, IBM FileNet and AWS Contact Center. Records are read and updated in place.
Your data stays yours and is never used to train models. Access follows role-based permissions inherited from your existing identity provider, retention is set by your policy, and every interaction is logged and reviewable.
Averroes starts with a focused proof of value on one real workflow with real data, measured on outcomes your team already tracks. There is no platform commitment until the outcome is demonstrated.
Explore
Every agent above has its own page in the catalog, with the channels it runs on and the workflows it is pre-configured for.
Hospital, dentistry, mental wellness and laboratory agents in one list.
Patient, doctor, nurse and prospective-patient agents for acute and outpatient settings.
Practice administration, surgeon, associate, patient and laboratory agents.
Test ordering, preparation and result follow-up for diagnostic services.
Get started
Start with a focused proof of value on one real workflow. No platform commitment until the outcome is demonstrated.