Amazon Connect
Deliver intelligent, scalable, and cost-effective customer support
with a cloud-native solution powered by AWS.
Powerful Capabilities at Your Fingertips
Omnichannel Support
Seamlessly manage voice, chat, and tasks from a single cloud-based interface.
AI Chatbots & Voice Bots
Integrate Amazon Lex to enable self-service through conversational interfaces.
Intelligent Call Routing
Route calls to the right agent based on real-time data and skill set.
CRM Integration
Connect to Salesforce, Zendesk, HubSpot, and more for a unified agent experience.
Live & Historical Data
Monitor key metrics and call performance with AWS-native dashboards.
Call Recording & Compliance
Ensure quality and stay compliant with customizable call recording.
How Businesses
Use AWS Contact Center Solutions
Customer Support Automation
Reduce wait times and improve satisfaction with AI bots and automated workflows.
Outbound Campaign Management
Run proactive campaigns with Amazon Connect integrated dialers and Amazon Pinpoint.
Disaster Recovery/Remote Work Setup
Deploy a fully operational cloud contact center in minutes—accessible from anywhere.
B2B and B2C Helpdesk Support
From IT ticketing to retail service lines, provide fast, secure, and integrated responses.
Multilingual Global Support
Support international customers with language translation and time zone-aware routing.
Simplifying Customer Engagement With AWS-Powered Contact Centers
We specialize in building modern, AI-enabled contact center solutions using Amazon Connect. Our services help businesses reduce operational costs, improve customer experiences, and scale effortlessly across voice, chat, and other channels. Whether you’re migrating from legacy systems or starting fresh, we provide tailored implementations that fit your business goals.
AWS Certified
Engineers
Daily Agent
Interactions
Lower Support
Costs
Automated
Interactions
Get in touch
Let’s Build Your Cloud Contact Center Together
571.598.8779
contact@averroesmc.com
5109 Portsmouth Road, Fairfax, VA 22032
